Noticeboard

February 27th: Please accept our sincere apologies as we are having issues with our telephones. This has been reported and we are waiting on an update. Thank you.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

The purchase of Human Papillovirus (HPV) self-sampling home testing kits is increasing

Please note results of these private tests and tests taken in private hospital or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNOT be recorded in an individual's NHS screening record. You can read up on further information if you wish.

Measles

Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

 www.nottsnhsapp.nhs.uk/sicknote

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.

 

Into Twitter?

Why not follow Nottingham West Primary Care Network https://twitter.com/NottmWestPCN for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

Repeat Prescriptions

Certain treatments on a repeat prescription can be prescribed without seeing the doctor. 

There are various ways to order: 

Please note we do not accept telephone requests.

Online Prescription Ordering Showing ‘Requires Review’:

If your medication is showing as requiring review, preventing you from ordering, please email a list of the required items along with your name, address and date of birth to nnicb-nn.epccprescriptions@nhs.net.
When using Systmoneline please ‘Make a Custom Request’ listing the medications you require. The doctor will decide if the medication can be reissued or if you need to make an appointment to be seen before it is issued.

We require 2 working days to process your request (please allow extra time for weekends and Bank Holidays) and you need to liaise with your Pharmacy how long it will take for them to process your prescription for collection/delivery.

Please order in time but remember:

  • Only order drugs you require
  • Do not stockpile drugs
  • Please let us know if you are no longer taking a particular medication

Queries

If you are querying if your prescription is ready then please contact your tagged pharmacy. 

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then complete the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.

Medicine Information

Information on a variety of medicines can be found on the NHS website

Pharmacy

To find a pharmacy near you please take a look at the NHS website Information on pharmacies currently open can also be found.

 
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