In line with the Accessible Information Standard we aim to tailor our communications to the specific needs of individual patients. This includes people who have communication needs related to a disability.
All registration forms with a communication need noted is dealt with by the Administration Team as part of the registration process. Patients can inform the Reception Team regarding any communication difficulties.
We offer large font letters, use of a hearing loop, British Sign Language interpreter or contact via another person such as a carer or family member.
Relay UK helps deaf, speech-impaired, and hearing people talk to each other over the phone using the relay service. The Relay UK app can be used with a mobile phone, tablet or computer, or can be used via a Minicom or Uniphone. The cost is the same as normal call charges and there is no charge to use the service itself.