February 27th: Please accept our sincere apologies as we are having issues with our telephones. This has been reported and we are waiting on an update. Thank you.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

The purchase of Human Papillovirus (HPV) self-sampling home testing kits is increasing

Please note results of these private tests and tests taken in private hospital or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNOT be recorded in an individual's NHS screening record. You can read up on further information if you wish.


Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.


Into Twitter?

Why not follow Nottingham West Primary Care Network for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.


Nottshelpyourself is a website designed to help people find information about a whole range of organisations and services including

  • activities, groups and events in your local community

  • childcare providers

  • support for children and young people aged 0–25 years, with a special educational need and/or a disability

  • health and social care information and support for adults and children

  • workplace health schemes.


If you are experiencing domestic abuse, you can seek support by ringing the National Domestic Abuse Helpline on 0808 2000 247 or, if an emergency, please dial 999

Cancer Support (non-clinical)

The Macmillan Beyond Diagnosis Gateway is a single point of access for all none-clinical needs a person with cancer may be experiencing. They work with anyone OVER 18 and can also support friends and family of people who have a cancer diagnosis. The benefit of a referral to The Gateway is that alongside their direct offer, they will also ensure that any other needs are addressed through referrals and signposting to both statutory and voluntary sector services. They then ensure this is followed up at a 1 and then 3 month interval to ensure their needs have been addressed.

For further information please read the booklet Macmillan Beyond Diagnosis Gateway Nottingham

And to refer into this service please complete the Beyond Diagnosis Referral Form

The Macmillan Information and Support Service in Nottingham  offer free, confidential support and advice to anyone that needs it, in a safe and comfortable space, whether you are living with cancer, or are a relative, friend or carer of someone who is.

Family Support

A wealth of information and advice from Health Professionals, supporting families from pregnancy through to pre-school can be found at Health for Under 5's 

Text the Healthy Family Team for confidential advice and support 07520 619919 or ring the Advice Line to speak to a member of the Healthy Family Team on 0300 123 3387 option 4

Information and advice for those 5 and over can be found at Health for Kids

Information and advice for teenagers can be found at Health for Teens


Information on healthcare for the armed forces and how the NHS can help if you are in the British armed forces or are a veteran, a reservist or a family member of someone who is serving or who has served can be found on the NHS website.

Mental Health Wellbeing

Information on mental health, including suicide awareness, can be found on the Nottinghamshire County Council website

NottAlone is a dedicated website providing information and support for young people's mental health across Nottingham City and Nottinghamshire County. If you are aged under 25. are a parent or carer, or a professional who works with and supports young people, you can find information, advice and where to go to get help in Nottinghamshire

Sexual Assault Referral Centres (SARCs)

The Topaz centre Sexual Assault Referral Centre offers free support and practical help to anyone over 18 in Nottinghamshire who has experienced sexual abuse and sexual violence.

The service is completely confidential and you do not have to give any personal information in order to get help.

If you would like to speak to someone the service is available 24/7, on 0800 085 9993 or you can contact them via their website
For anyone under 18 there is a dedicated service - East Midlands Children and Young People's Sexual Assault Service delivered in partnership by Nottingham University Hospital, please see their website or telephon0800 183 0023

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website