Noticeboard

February 27th: Please accept our sincere apologies as we are having issues with our telephones. This has been reported and we are waiting on an update. Thank you.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

The purchase of Human Papillovirus (HPV) self-sampling home testing kits is increasing

Please note results of these private tests and tests taken in private hospital or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNOT be recorded in an individual's NHS screening record. You can read up on further information if you wish.

Measles

Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

 www.nottsnhsapp.nhs.uk/sicknote

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.

 

Into Twitter?

Why not follow Nottingham West Primary Care Network https://twitter.com/NottmWestPCN for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Do you look after someone?

A carer is anyone, including children and adults, who look after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care they give is unpaid and may be emotional or include shopping, cooking, dealing with medication, or attending medical appointments with the person they care for. 

Many carers don’t see themselves as carers and it takes them an average of two years to acknowledge their role as a carer.

It can be difficult for carers to see their caring role as separate from the relationship they have with the person for whom they care, whether that relationship is as a parent, child, sibling, partner, or a friend.

It is important you let the practice know if you look after someone. We can add you to our Carer Register for you to gain access to information and support, including our Carer Champions at the practice.  Carer Champions help with the identification of carers, act as a voice for carers and are a key point of contact for carer information.

Our Carer Champions are Samantha Papworth and Diane Rowley and both are keen to provide a quality service and help carers as much as possible.  If they are not available at the time of your query, please leave a message and they will contact you at the earliest possible convenience.

By completing this questionnaire and returning it to the practice, you can help us to monitor and improve our service.

Tuvida  provide support for family carers and the people they are for across Nottinghamshire, Derbyshire, Leicestershire and Northamptonshire.

Do You Look After Someone is a comprehensive carers booklet produced by Nottinghamshire County Council

Emergency Planning Service provides an extra level of support and is activated when the carer is not able to continue providing care because of an emergency situation. 

Carers in Practice an invaluable tool enabling health matters of the looked after person to be shared with the carer, complete and return to your GP Practice

Caring Magazine Issue 61 from Carers U

Eastwood Memory Cafe is a local charity helping those affected by dementia and their carers to live well

 
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