February 27th: Please accept our sincere apologies as we are having issues with our telephones. This has been reported and we are waiting on an update. Thank you.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

The purchase of Human Papillovirus (HPV) self-sampling home testing kits is increasing

Please note results of these private tests and tests taken in private hospital or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNOT be recorded in an individual's NHS screening record. You can read up on further information if you wish.


Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.


Into Twitter?

Why not follow Nottingham West Primary Care Network for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Accelerated Patient Access to GP Data

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.

What is the NHS App?

The NHS App is changing the way in which patients throughout the UK can take control of their health and care. Open to anyone over the age of 13 with an NHS account, the App has a range of features that benefit users, saving them time and uncecessary visits to healthcare settings, all through a single application.

Features and benefits include*:

  • Access to health and care records
  • Ordering repeat prescriptions
  • Securely messaging healthcare professionasl
  • Monitoring and tracking symptoms
  • Access to 111 Online health information
  • Managing appointments
  • Online consultations
  • Giving family and friends proxy access to your records where needed

(*Some features may not be used by all practices - check with your doctors if some functionality is not turned on)

Further to this, for users in Nottingham and Nottinghamshire, additional functionality is included within the NHS App throughout a third-party service called Patients Know Best (PKB). You can register for PKB within the app, and this gives you additional access to health and care records, results from tests and consultations, and the ability to receive appointment letters through the app rather than in the post.

All of your information is secure and confidential through the NHS App and Patients Know Best.

How to register for the NHS App

  • Download the NHS App
  • Set up your NHS login
  • Prove who you are - you only need to do this once to register
  • Provide your postcode - it must be the one registered with your GP
  • Your information will then be checked, and a confirmation email received in 2-3 hours.

More detailed information on this process can be found at

How to register with Patients Know Best (PKB)

  • In the NHS App, go to "View your messages" or tap the messages icon on the toolbar
  • Open "Consultations, events and messages" and agree to the statement
  • Enter your email address and create a strong password
  • Set up your security question and accept the User Agreement and Privacy Policy
  • Confirm by hitting the "Register" button - you will now be able to access your PKB health record and services - seamlessly integrated to enable you to take control of your healthcare.

Patient Guide: Getting started with GP online services

Patient Guide: Giving another person access to your GP online services

Patient Guide: Giving employed carers access to your GP online services

Patient Guide: GP online services for carers including young carers

Patient Guide: Protecting your GP online records

Patient Guide: What you need to know about your GP online records

Patient Guide: Young people's access to GP online services

Patient Guide: Your GP record

Easy Read: Get the NHS App 

Easy Read Patient Guide: What you need to know about your GP online records

Easy Read Patient Guide: Protecting your GP online records

Easy Read Patient Guide: GP online services for carers

Easy Read Patient Guide: Giving employed carers access to your GP online services

Easy Read Patient Guide: Giving another person access to your GP online services

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