Noticeboard

Into Twitter?

Why not follow Nottingham West Primary Care Network https://twitter.com/NottmWestPCN for the latest local updates on health and wellbeing?

The NHS COVID PASS for travel from England is available via the NHS App

Please take a look at this link for more information

Help and Support with the NHS App

If you have any problems with the app there is a dedicated support line available for people in Nottingham City and Nottinghamshire County to contact, which offers free help with downloading and registering for the NHS App.

Energy Advice

Green Doctor Nottingham offer FREE energy advice via a home visit or phone consultation depending on people's requirements, please see the link for more information or to refer into this service Green Doctor

Flu Vaccination Clinics

Planned dates and information can be found under our Appointments tab: Flu Vaccination Clinics

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

From July 19th, the EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Easy Read NHS England Newsletter

The latest NHS England Newsletter in an easy read format (under Clinics & Services/Learning Disability Resources) contains information on:

  • The coronavirus
  • The coronavirus vaccine
  • Who should have a keyworker

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Accessing GP Services

Patients requiring GP services should contact the Surgery by telephoning 01773 304700. 

The receptionist will ask the patient to provide a few basic details regarding the nature of the call and, if appropriate, put the patient on a GP’s triage list. This information is to help the GP prioritise the patients’ needs. 

The GP will telephone the patient (usually the same day, depending on the urgency and timing of the request). Up to 2 telephone attempts will made. Patients should have their telephone close by so as to avoid missing the call. The caller ID will be from a private/unknown caller.

The GP will ask the patient questions and determine the course of treatment. This may be the GP booking a face-to-face appointment with a GP, Advanced Clinical Practitioner, a Practice Pharmacist, a Nurse or another clinician. It could also be providing advice over the phone, issuing a prescription, or making a referral to another service for tests and/or investigations.

 Covid 19 Survivors Group organised by Self Help UK  and moulded by its members

 

Home Visits

We would ask if possible that patients do attend the surgery and that the home visiting service is reserved for those who are terminally ill or are completely house bound.

Home visits do take a long time and limit the number of patients we can see so do try to get to the surgery if you can. In general home visits are not as satisfactory as visits to the surgery given that the doctors do not have your full records available and only limited clinical equipment.

If transport is an issue there is usually somebody (a friend, a neighbour, a relative) who can give you a lift down in a car. Home visits are intended for those with a medical need, ie for those who are too ill to come to the surgery, not for those for whom it is inconvenient or who do not wish to use transport.

For those patients who struggle with their mobility we are happy for them to exit the car or taxi right at the main entrance although we ask not to park there or block access to the site for others.

Remember that we can see several people at the surgery in the time it takes to do one home visit. If you are too unwell to come to the surgery, it is helpful if you can phone for a visit before 10.00am so that the doctors can visit between surgeries.

1 Home visit =

4 lost face to face appointments

Please ensure a home visit is necessary.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website