Accessing GP Services
Patients requiring GP services should contact the surgery by telephoning 01773 304700.
The receptionist will ask you to provide a few basic details regarding the nature of the call.
We are fully open and have been throughout the pandemic seeing patients face to face.
However, we still ask that all initial contact with a clinician is via a phone call. For urgent problems a clinician will call you back the same day. For non-urgent issues a routine appointment will be made.
The GP will ask you some questions and determine the best way to help you. This may be a face-to-face appointment with a GP, Advanced Clinical Practitioner, a Practice Pharmacist or Physiotherapist, a Nurse or another clinician. It could also be providing advice over the phone, issuing a prescription, or making a referral to another service for tests and/or investigations.
Once an appointment is made, Patients should have their telephone close by so as to avoid missing a call. The caller ID will be from a private/unknown caller. We will try to call you twice.
Please note if you have full online access, this will show you a specific time slot, please ignore this as it is for booking purposes only. The GP may call at any time and up to 2 telephone attempts will be made. Patients should have their telephone close by so as to avoid missing the call. The caller ID will be from a private/unknown caller.
If you would like a chaperone for your appointment please ask the receptionist when you book in preferably, or on arrival for your appointment.
Please cancel any unwanted appointments.
If you are unable to keep your planned nurse appointment or blood test please let us know as soon as possible so we can offer the appointment to another patient. This can be done very quickly and easily by texting the word CANCEL to the number given on your text appointment confirmation. If you have an online login you can can cancel pre-booked doctors appointments there.
Time is our most precious resource, please help us to help our patients.
Patient Online Access - Keeping your Online Records Secure
Having access to your records online is a great way to get involved in looking after your health. Your records contain personal information, so it is important to keep them safe. You should take the same care with your health and social care records as you do if you use online banking.
Here are some tips on how to keep your records safe:
- If your record provider created a password for you as part of your log-in details, you should change it as soon as possible.
- Use a strong and memorable password that is at least 8 characters long.
- Do not write your password down or share it.
- Do not use words in your password which may be easy for others to guess, such as the names of your relatives or pets.
- Always log out of your records when you have finished using them.
- It is best to view your records when you are somewhere private, and on your own computer or mobile device.
- If you print information from your records make sure it is stored securely.
Further information and advice about keeping your online health and social care record safe and secure is available here.