Noticeboard

Measles

Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Staff Vacancy

We have a vacancy for a Medical Receptionist, 21 hours, please see further details here and an application form can be found here

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

 www.nottsnhsapp.nhs.uk/sicknote

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.

 

Into Twitter?

Why not follow Nottingham West Primary Care Network https://twitter.com/NottmWestPCN for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Comments, Problems and Suggestions

Most concerns or issues can be sorted out quickly and easily, often at the time they arise with the person concerned, and this may be the approach you try first.

We welcome patient feedback and constructive criticism to tell us what we are doing well and what we can improve.

One way we do this is by sending out an MJOG message asking patients to provide feedback. This can also be done by completing the NHS Friends and Family Test form and returning this to the practice or by sending your comments and suggestions by email

We are also very keen to hear from our young patients and what their thoughts are on our service and so they too can complete their own version Children and Young People's Friends and Family Question form or the parent or carer can complete the Parent or Carer Friends and Family Question for them.

Our team of Managers can help you with any administrative or non-medical aspects of your health and treatment. They are also available to discuss any comments, suggestions or complaints. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Please do not hesitate to contact the practice for further details.

You can find further information in our Complaints Leaflet and if you wish to make a formal complaint then please complete and return our Complaint Form for the attention of Anita Smith 

 

 



 
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