Requesting an appointment
Telephone the surgery on 01773 304700.
You will be asked what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
For urgent help we will phone you back on the same day. For non-urgent help we will arrange a routine consultation.
We will then offer you a consultation with a doctor, nurse or health professional by:
- Phone
- Face to face at the surgery
Or we could:
- Issue a prescription
- Refer you to another service
Please keep your phone close by so you do not miss our return call.
The caller ID will show as a private or unknown caller.
We will try to contact you twice.
Patients with full online access, who have requested an appointment, will see a specific appointment time. Please ignore this as it is for booking purposes only. The doctor may you call you at any time during the day.
Cancelling or changing an appointment
To cancel an appointment:
- Use your NHS account (through the NHS website or the NHS App)
- Reply CANCEL to the number provided on your text message.
- Phone us on 01773 304700.
- Call into surgery and let Reception know.
If you see an appointment that you are not aware of, do not cancel it. Contact the surgery to ask what this is for as a doctor or nurse may have booked this for you.
Evening and weekend appointments
Routine appointments with a doctor or nurse are available in the evening, at weekends and over bank holidays.
Contact the surgery to book an appointment.
The appointment may be at another surgery in the area.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Both of our sites have a ramp for wheelchair access. A lift is available for people with a disability at the Church Walk site to enable access to some clinical rooms. The patients toilets are adapted to enable use by people with a disability. A wheelchair is available if required and if you need any assistance please tell the receptionist.
Parking is available at the Church Walk site but this area can be extremely busy at times. Parking is also available on Church Street and there are several car parks within Eastwood. For patients with reduced mobility, please exit the car or taxi close to the main entrances but do not park there as it blocks the access for emergency ambulances and other patients.
Please tell us:
- If you need an interpreter.
- If you would like a chaperone (person who accompanies a patient during an examination or procedure).
- If you have any other access or communication needs.
Home Visits.
Home Visits are for patients who are terminally ill or totally house bound.
To request a home visit call the surgery before 10am and request an urgent call back from the Doctor. You will be asked a few questions to help assess the urgency. The Doctor will then phone you to do an initial assessment.
We do not provide home visits for patients who have travel or transport difficulties. Instead please ask for help from a friend, neighbour or relative. Alternatively Eastwood Volunteer Bureau provide a Community Transport Scheme. They can be contacted on 01773 535255 or email [email protected]
Please help us to support all of our patients, one home visit is the equivalent of 6 appointments in surgery.
