February 27th: Please accept our sincere apologies as we are having issues with our telephones. This has been reported and we are waiting on an update. Thank you.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

The purchase of Human Papillovirus (HPV) self-sampling home testing kits is increasing

Please note results of these private tests and tests taken in private hospital or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNOT be recorded in an individual's NHS screening record. You can read up on further information if you wish.


Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.


Into Twitter?

Why not follow Nottingham West Primary Care Network for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

MMR vaccine 

This is a safe and effective combined vaccine protecting against 3 serious illnesses: measles, mumps and rubella (german measles).

BSL Guide for the NHS COVID-19 Post-vaccination Letter

A British Sign Language guide for the NHS COVID-19 post-vaccination letter can be found via this link

What Your NHS COVID Pass Letter Tells You - An Easy Read Guide

Please see this link for an Easy Read Guide to What your NHS COVID Pass letter tells you.

Entry to Spain

Please see this link on the Spanish Government's requirements for all arrivals to Spain from the UK. 

Information on the COVID 19 Vaccine in British Sign Language

Information in BSL on the COVID 19 vaccine can be found here

Information on the COVID 19 Vaccine in Multiple Languages

A collection of videos on the COVID 19 vaccine in 5 South Asian languages, Sylheti, Gujarati, Tamiil, Urdu and Punjabi, can be found here and a further collection of videos is available in multiple languages here

Demonstrating Your Covid 19 Vaccination Status When Travelling Abroad

From 17 May, you may be able to show your COVID-19 vaccination status as proof of your status when travelling abroad.

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel.

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Please do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

Further information can be found here

COVID-19 Vaccine proof to travel

Face Covering Exemption Cards

If you are exempt from wearing a face covering then please click on this link to download and print a card Face covering exemption cards

Advice for Parents during Covid

Advice for parents during COVID Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done.


Broxtowe Women's Project provide information and support for women living in Broxtowe who are experiencing or have experienced domestic abuse. Information can also be found on their Facebook Page or phone 01773 718555

Money Help and Advice 

Ask Lion  is a good starting place for money advice

Citizens Advice Nottingham and District for money help and advice

Help with energy bills can be accessed by calling 0115 985 3009 or via Notts Energy

Citizens Advice Broxtowe  provide free, independent, impartial and confidential advice, can also be contacted on 0300 4568369

For debt management support please contact 01773 768363, Broxtowe CAB

Food Aid

Eastwood Volunteer Bureau the food bank is open on Fridays from 10am until 1pm. If you are in need of food before then please call 01773 535255

High Street Community Hub are delivering food parcels to anyone in need in the Broxtowe area. You can request this by calling 07970 070159 or 07735 723732


NHS Nottinghamshire Healthcare Trust mental health support phone line is open 24 hours a day, 7 days a week and open to people of all ages

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website