February 27th: Please accept our sincere apologies as we are having issues with our telephones. This has been reported and we are waiting on an update. Thank you.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

The purchase of Human Papillovirus (HPV) self-sampling home testing kits is increasing

Please note results of these private tests and tests taken in private hospital or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNOT be recorded in an individual's NHS screening record. You can read up on further information if you wish.


Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.


Into Twitter?

Why not follow Nottingham West Primary Care Network for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Learning Disability and Autism: Get Involved with NHS England

It is important that people are involved in decision making about services that partnership to make sure that people with a learning disability, autism or both are a part of NHS decision making. Please watch this short film to learn more.

The NHS App

An easy read leaflet regarding the NHS App can be found here

Flu Vaccination Information

Going to my flu vaccination

Covid 19 Health Information

What your NHS COVID pass letter tells you

What is the coronavirus?

Who can catch coronavirus?

Who can get very poorly?

What is the vaccine?

Risks of not having the vaccine

How is the vaccine given?

Who can have the vaccine?

How is the vaccine given?

Having the vaccine

After the vaccine

A Request to Support Individual Needs (COVID-19 vaccination) form an easy read guide

Speaking to your GP About the Coronavirus Vaccine an easy read guide

Important Information About Coronavirus June 2020

Updated Information on Shielding

Stay At Home What to do if you or someone you share your home with has coronavirus symptoms

Face Covering Information

Support Bubble Information

Going To Work Safely

How To Travel Safely

Top Tips To Stay Safe From Coronavirus

Health Information

What happens when I go for cervical screening (smear) - a short film explaining the process

What is cervical cancer - a short film explaining what cervical cancer is 

What is HPV - a short film explaining what HPV is

What do cervical screening results mean - a short film explaining what cervical screening results mean

NHS England Newsletter issue 15 is an easy read format and contains information on:

encouraging you to use primary care services and not being scared because of coronavirus. It’s a reminder to:

  • Get your health checked out
  • Is it time to go to the dentist?
  • Get your eyes and ears checked out
  • Go to your screening appointment
  • What to do if you have problems with your local health service

You can also read about how to get help with your thoughts and feelings, help with your appointments and what to do if you think you have a problem that needs to be checked.

NHS England Newsletter issue 14 is an easy read format and contains information on:

  • Why things are changing in the NHS
  • Services working together
  • NHS Led provider collaboratives
  • Primary care networks
  • Vaccines for a healthy winter

NHS England Newsletter issue 13 is an easy read format and contains information on:

  • Lung cancer
  • Smoking and e-cigarettes
  • Healthy eating
  • NHS app

NHS England Newsletter issue 12 is an easy read format and contains information on:

  • The coronavirus
  • Coronavirus grab and go guide
  • The coronavirus vaccine
  • Who should have a keyworker

NHS England Newsletter issue 11 is an easy read format and contains information on:

  • Getting help with difficult feelings - help when you're feeling sad, angry, worried or confused
  • Support for children and young people in crisis - spotting signs you're in crisis and how to get help
  • Mental Capacity Act - getting the right support to make decisions

NHS England Newsletter issue 10 is in an easy read format and contains information on:

  • Looking after your teeth
  • Mindfulness (learning to settle your mind and relax)
  • Reducing restrictive practices
  • Stopping people dying too soon
  • Social prescribing (getting help through other things rather than medicines and treatment)

Financial and Employment Information

The i-work team can provide support to help you find employment

Disability Nottinghamshire is a registered charity promoting the independence and choice of all persons with disabilities and impairments within Nottinghamshire.  They provide free, confidential and impartial information, advice and advocacy in respect of any aspect of disability to people with disabilities and impairments, their carers, friends and families as well as professionals and students.  They also provide help and advice regarding benefits and can help with completing applications.

Towards Work aims to support those first vital steps towards gaining employment through a personalised service and support to overcome barriers an individual might face.

Skills Information

Portland College is a leading specialist college working with disabled people to develop their employability, independence and communication skills - and with employers to create an inclusive workforce and support business growth

Onup is a social enterprise project for young people with learning differences providing opportunities to develop skills and contribute to the community

The Adventure Service is a company that provides outdoor adventure activities for all people, especially working closely with those with learning disabilities

Rumbletums is a community cafe and a supported training project for young people with a learning disability, some of whom may also have an additional physical disability

Pulp Friction provides work experience for young adults with learning disabilities and/or autism to develop work-readiness, social and independence skills by training members in catering and hospitality settings

Social Information

Stay Up Late is a charity that promotes full and active social lives for people with learning disabilities

Disability Tennis is a fun session of light tennis coaching for players with learning difficulties and/or autism, designed to help players to engage with sport in a friendly, social manner

Eastwood Youth Link Club is a youth club for young people with disabilities aged 13-24 years

Aspley YMCA Disability Football Club is an inclusive football session for those aged 10-18 years

Dig In Community Allotment Stapleford run by local people for local people and is open to all whatever your age or level of ability

Resources  A collection of free helpful resources from Advocacy 2 Engagement for people with Learning Difficulties and Disabilities. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website