February 27th: Please accept our sincere apologies as we are having issues with our telephones. This has been reported and we are waiting on an update. Thank you.

Frequently Asked Questions: Ordering Medications

Answers to queries we regularly receive can be found on our FAQ: Ordering Medications document

The purchase of Human Papillovirus (HPV) self-sampling home testing kits is increasing

Please note results of these private tests and tests taken in private hospital or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNOT be recorded in an individual's NHS screening record. You can read up on further information if you wish.


Measles is on the increase with outbreaks in England and Wales. The MMR vaccine protects against 3 serious illnesses: measles, mumps and rubella (german measles)

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

Repeat Prescription Queries

If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.


Into Twitter?

Why not follow Nottingham West Primary Care Network for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Abdominal Aortic Screening

The national NHS Abdominal Aortic Aneurysm Screening Programme invites men in their 65th year to attend for this very important 10 minute ultrasound scan.

For more details please read this article and deciding whether to be screened and risks and benefits

Bowel Cancer Screening

Information on bowel cancer screening can be found here

An easy read version of the Bowel Cancer Screening leaflet can be found here

Knowing the symptoms of bowel cancer could save your life.

The Symptoms Diary aims to keep track of a person's symptoms before they visit their GP. This will give a good indication to their doctor whether they need further tests. Patients may not remember all their symptoms during the appointment so having something written down can be useful. 

Simple Steps for Good Bowel Health a booklet on the simple steps you can take to keep your bowel healthy and reduce the risk of bowel cancer.

If you are eligible (aged 60-74 and have no bowel cancer symptoms), and have not previously responded to an invitation for screening, you can request a replacement kit by phoning 0800 707 60 60.

Cervical Screening

If you feel anxious about attending your cervical screening appointment please read this

And we fully understand that there may be reasons that make it difficult to attend for screening. If so please complete the Cervical Screening; Extra Support Needed letter and return to your surgery for the attention of the Practice Nurse

If you require additional support at your cervical screening appointment please see this this

Information on cervical screening can be found here

An easy read version of the Having A Smear booklet can be found here

What is cervical cancer - a short film for those with a learning disability explaining what cervical cancer is 

What is HPV - a short film for those with a learning disability, explaining what HPV is

What do cervical screening results mean - a short film for those with a learning disability, explaining what cervical screening results mean

Private HPV Self-sample tests are available to purchase BUT results of these private tests and tests taken in private hospitals or private sexual health clinics will NOT be acted on by the NHS Cervical Screening Programme and CANNT be recorded in an individual's NHS screening record.

Prostate Cancer Tests and Treatment

Information on PSA testing can be found here

A guide for gay and bisexual men can be found here

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